
India Is Becoming the Global Office Behind the World’s Biggest Companies Walgreens’ Chennai move highlights how India’s Global Capability Centres are evolving from back offices into strategic engines of global business A few decades ago, when a multinational company moved work to India, the conversation was usually about one thing: cost. Today, that explanation is becoming increasingly incomplete. The latest example comes from Chennai, where US-based healthcare and pharmacy company Walgreens plans to establish its first Global Capability Centre (GCC) in India, with more than 250 jobs expected in the centre’s first year. The facility will focus on technology and business services and is planned for DLF Downtown in Taramani. On the surface, 250 jobs may look modest against India’s enormous employment market. But the more interesting story is what those jobs represent. India’s GCC industry has moved far beyond the traditional image of an offshore back office. According to the latest NASSCOM-Zinnov GCC Landscape Report, India had 2,117 GCCs operating across 3,728 units and employing about 2.36 million professionals in FY2026. The ecosystem generated an estimated $98.4 billion in revenue. That is no longer merely an outsourcing story. It is a story about where global companies choose to build
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